Update 7/16/17: after tweeting about this in frustration I was contacted by the Nordstrom team on twitter. They contacted the store manager and she was willing to make an exception on the return for my defective shoes. They took back the defective shoes for a full refund. I'll continue to shop at Nordstrom Rack but will most likely purchase shoes from the full line Nordstrom store from now on due to this policy on defective products. Nordstrom's full line half yearly sale ends up being about the same price as Nordstrom Rack's discount.
I bought a pair of derby dress shoes a couple weeks ago that I found were too big. They took them back and refunded me without any issue.
Been a Nordstrom customer since 2006. Purchased Cole Haan dress shoes that started separating after two months. Manager won't take them back as they've been worn. Problem is that Nordstrom Rack may be peddling products that are known to have high defective rates (ie. - my Cole Haan shoes) without selling "as is". Pretty good deal for them and the manufacturer as they can fire sell the products without any liability on the backend (due to "only unworn merchandise" return policy). As the consumer, you lose. You are on your own if your purchase is defective. Nordstrom Rack has lost my business.
Great prices for high quality clothes
I went to the store and the store manager was very rude and obnoxious. The selection of clothes is also scarce whenever i shop. The sales associates were sweet but that rude store manager has got to go.
Great selection and very well organized. Much better than TJ Maxx. Brands are higher end here and you can usually find a great steal here. Checkout is always really quick. Staff is always very helpful.
Nordstrom Rack Magnolia Park is a US Clothing Store based in Greenville, South Carolina. Nordstrom Rack Magnolia Park is located at 1025 Woodruff Rd, Greenville, SC 29607, USA.
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