Be prepared for billing nightmares. They will make administrative mistakes, and bill you for their incompetency. Bon Secours also penalizes physicians for taking any days off, so expect your doctor to be burnt out and dissatisfied with their employer - how can you expect them to take great care of you without making mistakes? You, the patient, are paying for Bon Secours mismanagement of staff. If you’re wondering why you’ve got errors on your bills and massive healthcare expenses - look no further than garbage organizations like this one.
My mother was admitted a few months ago for sepsis and the staff saved her life. She stayed a little over a week and I spent every day and night with her in the room. The nurses were compassionate, very consistent, and went above and beyond their duties. The doctors (physical therapist, ICU staff, etc.) displayed extraordinary patience and deserve a round of applause for providing quality care for my mother (and me after I passed out from watching my mother transfer rooms). I would recommend to anyone.
Physicians in this system are also financially penalized for keeping their continuing medical education current. They are penalized for maintaining their current level of expertise. How do you think that impacts you? Can you really trust you’re getting the best care if their medical doctors are punished for taking the time to learn the latest and most current best practices of caring for patients? How can an organization that doesn’t take care of its physicians expect you to believe they will take care of you.
Recently had knee replacement surgery. The hospital was clean, unlike the other major hospital in town. The staff was professional, and caring. Hollie, nurse on 7a-7p shift was kind, caring, and very gentle. I think her name was Marianne was extraordinary, helpful, I looked forward to seeing her. The physical therapy staff was knowledgeable, helpful, making sure we were prepared to go home. We are very fortunate to have St. Francis East side in Greenville.
My 95 year old mother has been sitting in an ER wheelchair in the lobby with a broken hip for almost 2 hours. No doctor. No room because “they are dirty.” No X-rays yest. I am disgusted, never again here.
I am not to write negative reviews, but I have to now. The care for the patients in the ER was definitely not a priority. When we walked in, there was no one waiting in the ER waiting room. The Triage nurse was very friendly and took me right away. When they put me in a ER room (about 10:30 pm) every ER bed was empty. After waiting for about an hour with no acknowledgement of being there, the ER doctor came in and asked what was going on (after I had given triage all the details). He asked if I had been given an IV yet (which I hadnt), he listened to my stomach with the stethoscope, said I needed a CT scan and walked out. I was cramping and very weak from losing natural fluids. We waited about 30 - 40 more minutes (as we heard the RNs talking about personal things) to get the IVs going. By then, about 2 other patients came in, but they still weren't busy. The nurse (Emily C). that hooked me up to the IVs was rude and it was obvious she was just there for a paycheck and didnt care about my comfort. I asked for a glass of water and she explained that I couldn't have any until I was discharged. I completely understood that. After waiting for about 3 hours, I asked her politely why we were waiting so long seeing that the ER was not busy. She said, "there is alot going on behind the scenes". I thought "yep, talking personal things". She never apologized and during the entire 8 hours we were in there, she only asked me one time if I needed anything. When I asked for a blanket, I had to ask her twice!! I asked her how long we would have to wait to get the CT scan and she said about 30 minutes. The wait for the CT scan was about an hour. Anytime I asked her something medical related, she said "she didnt know" and didn't offer to ask the doctor. The CT tech was very kind and had sympathy. She helped me in and out of the wheelchair and truly cared about my well-being. Went back to ER bed and doctor addressed the CT scan about an hour later. Again, they never got extremely busy. The doctor asked me if I could provide a stool sample and I said "yes" but I needed some water. He said ok, we'll get you some water. The nurse was in there when he said it, and left. I waited another 30 minutes and she came in without water. I asked her where my water was (politely) and she said "I don't think you should drink any". I reminded her that the doctor said I could have water and she got very frustrated and wanted to argue saying "you are getting fluids through the IV" . About 20 minutes later, she brings the water. Finally after 8 hours of being in the ER (that never git really busy) we were FINALLY discharged.
St Francis Eastside is a US Hospital based in Greenville, South Carolina. St Francis Eastside is located at 125 Commonwealth Dr, Greenville, SC 29615, USA.
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