Confusing site - need user friendly store information before venturing into the secret Apple store world. no clear links that give usable detail. Example a link or info on HOW to make an appointment. This store perpetuated the Apple Mystique “for insiders only.” Give some common practical information to assist consumers in navigating the mysterious Apple world.
Long, long long waiting time. This organization is non sense. Queue to talk to someone. Then wait for a message. Then queue at the desk. Then wait to have your phone back. USSR 2.0 !!
I finally decided to buy a new laptop. Went to this store. Tons of Red shirt Apple employees in the store and not a single one came to assist. They are more interested in playing on their phones and talking with one another as opposed to providing customer service and product education. I drove to Best Buy and was in and out inside of 5 minutes with my new product. This place blows and the only positive I can see if that all products are on display. Avoid it.
2 hour wait on a weekday morning. Got a text that my appointment was ready. Got there and guess what? I had to keep waiting at the "Genius Bar" which based on the wait alone nothing is genius around here as two associates were helping one person while myself and a lady were sitting there waiting for help. Finally got someone to help me who nice and helpful. If the wait was not crazy I would give 5 stars but for that reason I gave them 3 stars.
This store is the best! Should be an example for all how to treat customers. I’ve purchased just about every Apple product from them and even 3 of the iPads. My experience has always been excellent working with them. From check in all the way through pick up from the Genius Bar, the employees and management are top notch. Keep up the good work!
Apple Haywood Mall is a US Electronics Store based in Greenville, South Carolina. Apple Haywood Mall is located at 700 Haywood Rd, Greenville, SC 29607, USA.
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