Great roses and great price!
We had the best experience with Twigs for our wedding. From the moment I met with Kate I knew I was in good hands. She took time to collaborate with me and to build my vision for our wedding. She was attentive and easy to work with. We had an additional meeting a couple months out to finalize what we had originally planned and I knew then that we had made the right choice. Twigs handled all meeting, emails, payments, etc. with such professionalism. Though Kate and I had talked about my vision several times, it was nerve wracking not knowing exactly what the flowers would look like on the day of the wedding. My nerves were eased when I saw how everything came out. Everything, and I mean everything, came out exactly like I had envisioned and even better! We received so many compliments about the table arrangements, bouquets, and boutonnieres. I would highly recommend Twigs to anyone for their wedding, event, or everyday arrangements. I cannot wait for our pictures to come back so I can relive it all and share pictures of the great work they did!
When I went to pick them up as scheduled at 10am this morning (Saturday), no one was at the store to open it. The lady arrived 10 minutes late to open the store despite my questions ahead of time about being able to pick the flowers up immediately at 10am. She finally arrived and pulled my arrangements out of the cooler. The arrangements were not as expected - very sparse, only had 6 droopy and browning blooms each, and very limited greenery. I immediately voiced my displeasure and my surprise versus the pictures I traded initially, and the response I received was along the lines of "Well, what do you want me to do about it?" There was no offer to help or rearrange the flowers until we asked for added greenery to beef them up.
I called the primary store later today to discuss my disappointment, and when I explained what I received, I was initially told that I had been given the incorrect size (smaller than what I ordered). However, later in response, the store told me that what I received was normal for these specific flowers, which I had never requested. I was told my order was this size and sparse because I had requested more expensive flowers, which was untrue. The communication provided was clearly not upfront and very poor from the start. I was told there was nothing that would be done for me.
I would give a ZERO if I could. I am extremely disappointed with an order I received today. After finding recommendations for this florist from several online and personal sources, I thought this florist would provide beautiful flowers for a baby shower I hosted locally. Because I am out of town, I spent a lot of time on the phone and even traded text messages and emails with pictures on the types of flowers I wanted. I felt confident upon placing my order that we would have beautiful and simple center pieces for this baby shower.
People on the phone really go out of there way to be helpful and make things happen. Great company. Highly recommend to anyone. Thank You
To say I'm disappointed is an understatement. I would never endorse this business and will continue to steer people away, primarily because of the way I was treated in response to my displeasure, which was backed up by picture correspondence in advance of my order.
Awesome to work with! They always take great care of us and the floral arrangements are truly a work of art. Thanks to Joey for even helping me by carrying the arrangement out to my car and buckling it in for safe travel!
Twigs Florist is a US Florist based in Greenville, South Carolina. Twigs Florist is located at 1100 Woods Crossing Rd, Greenville, SC 29607, USA.
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